Frequently Asked Questions – FAQ

We offer full-service IT support, including managed IT services, cybersecurity, cloud solutions, business continuity, IT consulting, and helpdesk support.

We partner with small and mid-sized businesses across industries such as healthcare, legal, finance, manufacturing, and professional services.

Kustura has offices in  Jacksonville & Gainesville, Florida. We provide on-site support in the regions and remote IT services nationwide.

The best way to reach Kustura is by phone – 904-855-8885 or through the client portal on Kustura.com

Kustura Techs are available 24/7 to address any IT issue you may have.

Yes! Kustura’s Peace of Mind plan, our managed IT service, offers proactive monitoring, system updates, cybersecurity protections, helpdesk support, backup management, VoIP and strategic IT planning. 

Yes, each customer is assigned a dedicated rep, backed by our knowledgeable and friendly team, to deliver quick and reliable IT support.

We deploy multi-layered security including firewalls, antivirus, intrusion detection, email security, employee training, and advanced monitoring to safeguard your data.

Yes. Our team is experienced in helping businesses meet compliance standards such as HIPAA, PCI-DSS, and more.

Absolutely. We help businesses migrate to Microsoft 365, Azure, and other cloud platforms with minimal downtime.

We provide secure local and cloud-based backup solutions with disaster recovery options to ensure business continuity.

Outsourcing IT gives you access to an entire team of experts at a fraction of the cost of hiring full-time staff. You’ll get more coverage, 24/7 monitoring, and a wider range of skills.

When digital IT solutions tap into the power of cloud computing, automation, and AI, businesses experience a significant boost in productivity, security, and efficiency. Data becomes more manageable, manual tasks disappear, and operations run smoothly thanks to their expertise. Customer-centric approaches pay dividends: not only do they yield workflow improvements and increased customer loyalty, but they also position companies for long-term success and market dominance.

Experience and expertise are crucial when picking an IT company – think security measures, industry know-how, and the ability to scale up or down. Don’t settle for anything less than a provider that listens to its customers, gets back to them quickly, and has digital defenses ready to go. Get a sense of how well a company has performed for its clients by looking at reviews and case studies – this will give you a clear idea of whether they can help you achieve your goals.

By avoiding financial Pitfalls, your team can ditch the costly surprises and pour their energy into driving growth. With managed IT services, you get affordable, always-on cybersecurity, monitoring, and support to keep your system running. With them handling routine updates, security checks, and technical concerns, companies can shift their attention to expansion and innovation. Shifting IT responsibilities to the pros means you can stop worrying about the nuts and bolts, protect your business from harm, and enjoy systems that work in harmony.

With remote monitoring, many issues are detected and resolved before you even notice them. For urgent problems, most providers offer helpdesk support within minutes and onsite support as needed.

With IT solutions, you can eliminate tedious processes, rest easy knowing your data is safe, and make smarter calls with confidence. Imagine a workplace where data analysis, automated workflows, and cloud computing come together to amplify team collaboration – it’s now a reality. Streamline your business by tackling operational hiccups and putting customer service front and center – that’s the ticket to effortless growth in today’s fast-paced digital landscape.